Recovery Image Download Service

(The target models are Windows 11 Pro [Preinstalled Model] / Windows 10 Pro [Downgrade Model])
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Release Date: Oct 03, 2023
Updated: Mar 03, 2026

 

December 19, 2025
[Resolved] About the outage of Recovery Image Download Service

Introduction
Windows OS Version change announcement
Secure Boot Certificate Notice for Windows 11 25H2 Recovery Images
Preparations
Download
Product List

 Introduction

  • This page shows Panasonic support information for "Windows 11 Pro" preinstalled model / "Windows 10 Pro" downgrade model, for creating the recovery disc (Windows installation disc), and then installing Windows on TOUGHBOOK series or erasing data on SSD.

*As for detailed, we will update the Support Web page sequentially.
*Please note that contents are subject to change without notice.

 Windows OS Version change announcement

  • Windows OS version of the recovery disc created with the download service is changed continuously to the latest version. (Excluding some models)

    Windows 11 : Changed from "24H2" to "25H2" from Early March, 2026.(Excluding some models)

    Windows 10 : Changed from "November 2021 Update" to "2022 Update" from Early February, 2023.
     
  • Starting from Windows 11, version 24H2, preinstalled languages for MUI models are changed as below.

    Before version 24H2
    Arabic, Bulgarian, Chinese-Simplified, Chinese Traditional (Taiwan), Croatian, Czech, Danish, Dutch, Estonian, English (United State), English (United Kingdom), Finnish, French, French (Canada), German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Portuguese (Brazilian), Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Spanish (Mexico), Swedish, Thai, Turkish, Ukrainian

    Version 24H2 and later
    MUI except for China : Dutch, English (United State), English (United Kingdom), Finnish, French, French (Canada), German, Italian, Spanish, Swedish
    MUI for China : Chinese-Simplified, English (United State), Japanese

Secure Boot Certificate Notice for Windows 11 25H2 Recovery Images

Starting with Windows 11 version 25H2, the Windows Boot Manager included in Panasonic recovery images is signed with the new Secure Boot certificate “Windows UEFI CA 2023”. To successfully boot the recovery image, this certificate must be present in the system BIOS. On some models, the new certificate may not be added during production, even though a Windows 11 25H2 or later recovery image is provided. If the certificate is not present, the recovery image cannot boot, including when started from external media such as USB devices. Before using the recovery image, please verify that the new Secure Boot certificate has been added by referring to the following information:
Windows Secure Boot Certificate Expiration

Relevant models

  • CF-FV4S (mk2)
  • FZ-55[G/J] (mk3)

 Preparations

  • Unused DVD-R DL (dual layer) or USB memory
    * Please make sure that all data will be erased.
    DVD-R (single layer) / +R (single layer / dual layer) / Blu-ray aren't supported.
    Estimated number or capacity of the disc is as follows.
Disc type Localized model MUI model
DVD-R DL (dual layer) Up to 2 discs Up to 3 discs
USB Memory * 16GB or more is recommended 32GB or more is recommended

  • When using DVD on the model without onboard Optical drive
    Commercially available optical drive

  • Computer (for creating the recovery disc)
    Free space : 20GB (used for downloading the recovery data, and then the recovery data is erased after creating the recovery disc)
    OS : Windows 11, Windows 10

  • Internet connection
    The downloading procedure may take time depending on the network environment.
    So we strongly recommend that you use a flat-rate broadband-line and you perform when you have enough time.
    Note that data transfer rates may apply and associated charges are the customer’s responsibility.

  • "Recovery Disc Creation Utility (Recovery Image Downloading Edition)" and the instruction manual
    Please download from this page.
    For the rest of the procedures (downloading the recovery data, creating the recovery disc, recovering Windows, and erasing data on SSD), please refer to the instruction manual.

    You can also abort and restart downloading the recovery data or creating the recovery disc.

 Download

  • Please download the following instruction manual (PDF file) and "Recovery Disc Creation Utility (Recovery Image Downloading Edition)" program, and follow the instruction manual.

File name Download Last update
Instruction Manual for Recovery Image Download Service

Download
(2,191,797 bytes)

 Dec 05, 2023
Recovery Disc Creation Utility (Recovery Image Downloading Edition)

Download
(4,860,056 bytes)

 Jul 02, 2024

 

After July 8, 2024, executing the former version results error.
("Unable to retrieve the recovery data information." message will be displayed after entering Model number and Serial number)
Please download and use the latest version released at July 2, 2024 or later.

 

 Product List

  • The target models are listed below.

  • Windows 11 recovery image (for "Windows 11 Pro" preinstalled model / "Windows 10 Pro" downgrade model)

Series name Detailed model numbers OS Version/Note
CF-33[Y/8/9/0] (mk4) CF-33[Y/8/9/0]****B*
CF-33Y****AH		 25H2
CF-FV4S (mk2) CF-FV4SDHMBM
FZ-40[E/F/G/H] (mk2) FZ-40[E/F/G/H]****B*
FZ-55[G/J] (mk3) FZ-55[G/J]******
FZ-G2[N/P] (mk3) FZ-G2[N/P]****A3
FZ-G2[N/P]****B*
CF-33[G/J/K/R/S/1/2/3] (mk2)
(except for China model)		 CF-33[G/J/K/R/S/1/2/3]****[A/B/K/M]* 24H2
CF-33[T/U/4/5/6/7] (mk3) CF-33[T/U/4/5/6/7]***[A/B/K/M]*
CF-FV3[Y/Z] (mk1) CF-FV3[Y/Z]***[B/M]*
CF-SR4R (mk1) CF-SR4R***B*
FZ-40[C/D] (mk1) (specific model numbers) FZ-40CDAAHAH
FZ-40DKA9YBT
FZ-55[D/E/F] (mk2) (MUI model) FZ-55[D/E/F]****[B/M]*
FZ-G2[A/B/C/D] (mk1) FZ-G2[A/B/C/D]****[A/B/K/M]*
FZ-G2[E/G/K/M] (mk2) FZ-G2[E/G/K/M]****[A/B/K]*
CF-33X (mk2) (China model) CF-33X****[B/M]R 22H2 ( May 2023 update )
FZ-40[A/B/C/D] (mk1)
(except for specific model numbers)		 FZ-40[A/B/C/D]****[A/B/K/M]*
(except for FZ-40CDAAHAH, FZ-40DKA9YBT)
FZ-55[A/B/C] (mk1) FZ-55[A/B/C]****[A/B/K/M]*
FZ-55[D/E/F] (mk2) (English model) FZ-55[D/E/F]****[A/K]*
CF-SV1R (mk2 Asia model) CF-SV1RD**[A/B/K/M]*
CF-LV8S (mk1) CF-LV8S***[B/M]* 22H2

 

  • Windows 10 recovery image (for "Windows 10 Pro" downgrade model)
Series name Detailed model numbers OS Version/Note
CF-33[G/J/K/R/S/X/1/2/3] (mk2) CF-33[G/J/K/R/S/X/1/2/3]****[K/M]* 2022 Update
CF-33[T/U/4/5/6/7] (mk3) CF-33[T/U/4/5/6/7]****[K/M]*
CF-FV3[Y/Z] (mk1) CF-FV3[Y/Z]***M*
CF-LV8S (mk1) CF-LV8S***M*
CF-SV1R (mk2 Asia model) CF-SV1RD**[K/M]*
FZ-40[A/B/C/D] (mk1) FZ-40[A/B/C/D]****[K/M]*
FZ-55[A/B/C] (mk1) FZ-55[A/B/C]****[K/M]*
FZ-55[D/E/F] (mk2) FZ-55[D/E/F]****[K/M]*
FZ-G2[A/B/C/D] (mk1) FZ-G2[A/B/C/D]****[K/M]*
FZ-G2[E/G/K/M] (mk2) FZ-G2[E/G/K/M]****K*