Support information about restrictions on "Windows 10 May 2020 Update(Version2004) " pre-installed models and Recovery Image Download Service applicable models.

All models

[Applications]
The following error message box may appear when starting for the first time or creating a new user account and signing in.

Please execute the Panasonic PC Setting Utility.

All models

[Applications made by Panasonic]
UWP application such as "Panasonic PC Recovery Disc Creation Utility", the program name is [unknown program] on the confirmation screen of User Account Control when starting up.

If "Panasonic Corporation" is displayed on the confirmed issuer on the screen of "Do you want this application to make changes to the device?", since there is no problem proceed please by press "yes" in the user account control window and proceed to.

All models

[BitLocker]
Can not input with the USB keyboard at the time setting PIN with Bitlocker when after shutting down or hibernation.

When encryption with Bitlocker is set to enter PIN code at startup, For Keyboard mounted models, use the keyboard of the main unit.
For Tablet model, set the BIOS password and enable BIOS password input when starting up / restoring, or enable the Soft keyboard Support for Bitlocker with BIOS-setup "security".

[Bluetooth]
When connecting Bluetooth keyboard, if enter wrong PIN twice, the new PIN will be never displayed.

After connection operation repeatedly, "Enter the PIN for Bluetooth Keyboard." message and input field will be displayed.
Input arbitrary digits and click [Connect], and enter the same digits to your Bluetooth Keyboard, the connection will be done.

[Brightness setting]
The brightness is not changed by connecting or disconnecting the AC adapter.

Adjust with [Fn] + [F1] / [F2] Hotkey or Windows brightness setting.

CF-20[E/F/G/H]
CF-33[A/B/C/L/M/N/V/W]
FZ-55[A/B/C]
FZ-G1[U/V/W/X]
FZ-M1G
FZ-M1[J/HCJ]

[Connection to external monitor]
The external monitor may not bedisplayed.
It may occur when:

-when connect external monitor to DisplayLink HDMI/VGA port of keyboard base(in the case of 20/33).

-when connect external monitor to DisplayLink HDMI/VGA port of port replicator(in the case of 54/55/M1/G1).

It can be fixed by one of the following methods.
Method A: Wait a few minutes with connecting to internet, external monitor will be able to display.
Method B: Right click C:/util/drivers/dlink/pinstall (if file name extensions is displayed, C:/util/drivers/dlink/pinstall.bat) and select "Run as administrator". Wait until the command prompt window disappears. After disappear command prompt, restart PC.
After restart, external monitor will be able to display.

CF-20[E/F/G/H]
CF-31[6/7/8/9]
CF-33[A/B/C/L/M/N/V/W]

[Finger Print]
Desktop screen can't be shown automatically when you enable Single Sign-On of Fingerprint Authentication(EVE FA Standalone) and start PC with Fingerprint Authentication.
The lock screen and the sign-in screen can be canceled by key operation or mouse operation.

For the issue that desktop screen can't be shown automatically, please execute one of the following below.

Measure 1: Key input or mouse click is needed to pass the lock screen and the sign-in screen.
Measure 2: Disable the function to speed up the Windows sign-in process. If user wants to disable this function, please execute the following step: Click (Start button) at the bottom of left corner, click [Settings] - [Account] - [Sign in options] - "Use my sign in info to automatically finish setting up my device and reopen my apps after an update or restart" and then click "Turn off" button.

Note: This option isn't available if your device is joined to a domain.

[OS]
A password input window, which appears when you insert a USB memory encrypted by BitLockerToGo, closes by touch operation to show software keyboard.
Therefore you can't input a password.

1. Show a software keyboard first, then insert a USB memory.

2. You can show a password input window again by the following each operations.

   2-1. Tap [Control Panel] - [System and Security]. And then, tap "Unlock drive" in "Bit Locker Drive Encryption".

   2-2. Open "Explorer" and tap "USB drive".

CF-20[E/F/G/H]
CF-31[6/7/8/9]
CF-33[A/B/C/L/M/N/V/W]
CF-LV8******
CF-SV8R****[5/7/V/W/Y]
CF-XZ6R***T*
FZ-55[A/B/C]

[OS]
Num Lock may become enable automatically on BitLocker PIN input screen even if Num Lock is disabled when you start your PC.

If Num Lock LED is lighted, unlock with Num Lock Button manually.

[OS]
Touch keyboard can't be shown after execute the following steps.

[1] From [Settings]

1. Click (Start button) at the bottom left corner, and then click [Settings] - [Update & security] - [Recovery].

2. Click [Get Started] under "Reset this PC".

3. Click "Keep my files".

4. Execute Reset by following the on-screen instructions.

[2] From [Windows Recovery Environment]

1. Click (Start button) at the bottom left corner, and then click [Settings] - [Update & security] - [Recovery].

2. Click [Restart Now] under "Advanced startup".

3. Click [Troubleshoot] after PC restart.

4. Click [Reset this PC].

5. Click "Keep my files".

6. Execute Reset by following the on-screen instructions.

Make [Show touch keyboard button] enable in the menu shown by Right-Clicking taskbar.

[OS]
After performed the following operations, "This app can’t open. Check the Windows Store for more info about xxxxx (application name)." error may occur.

1. Click (Start button) at the bottom left corner, click [Settings] - [Update & Security] - [Recovery], and then click [Restart now] in "Advanced startup".

2. On "Choose an option", click [Troubleshoot] - [Advanced options] - [System Restore].

3. Launch the UWP application.

By trying to launch the UWP application again, you can launch it.

[OS]
The UWP application may not be restored after execute the following operations.

1. Uninstall the UWP application.

2. Click (Start button) at the bottom left corner, click [Settings] - [Update & Security] - [Recovery], and then click [Restart now] in "Advanced startup".

3. On "Choose an option", click [Troubleshoot] - [Advanced options] - [System Restore] and start System Restore.

4. After that, select restore point that was created before 1, and execute System Restore.

Download and install the UWP application from the Microsoft Store.

[OS]
After performed the following operations, an error may occur and the application can’t be uninstalled.

1. Uninstall the desktop application.

2. Click (Start button) at the bottom left corner, click [Settings] - [Update & Security] - [Recovery], and then click [Restart now] in "Advanced startup".

3. On "Choose an option", click [Troubleshoot] - [Advanced options] - [System Restore] and start System Restore.

4. After that, select restore point that was created before 1, and execute System Restore.

5. Uninstall the desktop application same as 1.

"System Restore" function has the restriction.
Some files (example: .cab file) may not be restored.

If the necessary files were not restored, the error may occur while the uninstallation.

If you want to uninstall the application, contact the application vendor.

[OS]
Tiles may not exist in Start Menu.

These tiles are for applications in left side of Start Menu, or applications recommended by Microsoft.

Even if this phenomenon occurs, you can use applications without any problems.

You can download applications recommended by Microsoft through the Microsoft Store.

If you need, pin to Start Menu.

CF-20[E/F/G/H]
CF-31[6/7/8/9]
CF-33[A/B/C/L/M/N/V/W]

[OS]
After performed the following operations, one or both of Wi-Fi and Bluetooth may not return to ON.

1. Confirm Wi-Fi and Bluetooth are On.

2. Turn on "Airplane mode" from the tile in the Action Center.

3. Confirm Wi-Fi and Bluetooth have been turned off.

4. Turn off the hardware wireless switch.

5. Wait for a while and then turn on the hardware wireless switch.

Please turn Wi-Fi and Bluetooth individually from Network icon on the Task Bar or the Action Center.

[OS]
When connect external display and set mode to duplicate mode, notification will not be displayed even if execute [Fn] + [F9] (display Battery Level), or other operation to display notifications.

Open Focus assist settings (Click (Start button) at the bottom left corner, and then click [Settings] - [System] - [Focus Assist]) and follow below procedure.

If "When I'm duplicating my display" of Automatic rules is [On], set [Off] to "When I'm duplicating my display" setting, or set [Focus assist] to [Off] to display notifications.

CF-20[E/F/G/H]
CF-33[A/B/C/L/M/N/V/W]
CF-XZ6R***T*
FZ-G1[U/V/W/X]
FZ-M1G
FZ-M1[J/HCJ]

[OS]
In the tablet state, when it is necessary to input a password at the time of resuming, the software keyboard may not appear even if the screen is touched.

Touch the screen twice to display the software keyboard.

[OS]
If you click "No" on the "Connect now to save time later" screen after selecting the languages other than the first selected language (OOBE), return to the step "Now let's get you connected to a network" after reboot.

Please press "Yes" on the "Connect now to save time later" screen. Or press "No" and restart it, but if you press "No" again as it is, you can proceed ahead.

CF-20[E/F/G/H]
CF-33[A/B/C/L/M/N/V/W]
CF-XZ6R***T*
FZ-G1[U/V/W/X]
FZ-M1G
FZ-M1[J/HCJ]

[OS]
Could not write in the handwriting panel with fingertip.

Please change the following setting to On.
[Settings] - [Devices] - [Pen & Windows Ink] - [Write in the handwriting panel with your fingertip]

CF-20[E/F/G/H]
CF-33[A/B/C/L/M/N/V/W]
FZ-G1[U/V/W/X]
FZ-M1G
FZ-M1[J/HCJ]

Only models equipped with barcode reader of the above models

[OS]
“Barcode Configuration” registered in the Utility of PC Configuration Utility as a standard user displays the following error and cannot be started.

Log in with administrator privileges, or right-click "Panasonic PC Barcode Configuration Utility" from the application list and select "Start as administrator".

All models

[Printer]
Printer driver is not installed when registering vendor printer via Bluetooth or Wi-Fi. The printer is registered with "Driver is unavailable" status, printer can not be used.

After registering the printer, please perform Windows Update. The printer driver will be installed automatically. If it is not installed by Windows Update, install the driver attached to the printer or obtain the printer driver from the printer manufacturer's web site.

FZ-55[A/B/C]

[USB Type-C display]
When connected to external display via USB Type-C, the screen doesn't display after resume from hibernation.

It will recover if pull the USB type-C cable and put in the USB type-C cable again.

CF-20[E/F/G/H]
CF-33[A/B/C/L/M/N/V/W]
CF-XZ6R***T*
FZ-55[A/B/C]
FZ-G1[U/V/W/X]

Only models equipped with face recognition camera of the above models

[Windows Hello]
After Windows Hello face authentication set up, the face authentication may not be started at startup from restart or complete shutdown.

Face authentication will be started by execute below steps.

1. Slide up lock screen and click "Sign-in options"
2. Click face icon.

If "Sorry something went wrong." message is displayed, please wait a few seconds and please click Windows Hello face icon again.

CF-20[E/F/G/H]
CF-33[A/B/C/L/M/N/V/W]
CF-XZ6R***T*
FZ-55[A/B/C]
FZ-G1[U/V/W/X]

Only models equipped with face recognition camera of the above models

[Windows Hello]
When execute Windows Hello face authentication settings, the preview screen shows the monochrome image or shows view of rear camera.

The face registration will be normally done, even if this phenomenon occurs. Please use as it is.

All models

[Display]
Screen brightness may not be adjusted automatically.

Uncheck and check the setting "Change brightness automatically when lighting changes" of [Start] - [Settings] - [System] - [Display].

FZ-55[A/B/C]

[Display]
Screen does not turn on after unplugging AC power supply is removed during Modern Standby.

After shifting to Modern Standby with AC power supply, screen does not turn on after unplugging AC power supply.
This behavior is specification of Windows 10 May 2020 Update.

FZ-55[A/B/C]

[OS]
If "Sleep after" set to Never, "Hibernate after" does not work.

If you want to set time to "Hibernate after", please set time to "Sleep after" at first.

All models

[OS]
If you sign in immediately after sign out, you may not sign in.

Please re-sign in after sign out at once.

All models

[Push Button Reset]
Can not select "Hidden Network" when start "Reset this PC" by using Cloud download.

Can not select "Hidden Network" when start "Reset this PC" by using Cloud download. In this case, please start "Reset this PC" after connecting to "Hidden Network".

CF-LV8******
CF-SV8R****

[Touchpad]
Wheelpad function (scrolling by finger-circling) may not work after fast-user-switching.

Please reboot the computer.
(shutdown may not fix the issue)

All models

[Application]
Standard users cannot start Support File Copy and Recovery Disc Creation Utility.

Please relaunch the application once as administrator.

All models

[OS]
After creating a new user, all tiles may appear in the start menu two by two.

There is no problem in using this start menu, but in case you mind to use this start menu, please recreate a new user.

All models

[OS]
[Reset this PC] function may not work properly.

In this case, after backing up the necessary data, and reinstall the OS with Disk recovery function or use the Recovery Disc according to the Reference Manual.

CF-33[A/B/C/L/M/N/V/W]
FZ-G1[U/V/W/X]

[OS]
You may not be able to use the on-screen-keyboard on Windows Welcome (Out Of Box Experience) with Chinese simplified language is selected.

Please connect a physical keyboard while Windows Welcome(Out of Box Experience).

All models

[OS]
Panasonic applications may not be launched from Panasonic PC Settings Utility.

It can be fixed by one of the following methods.
Method A: Wait a while after the first sign-in.
Method B: Launch the application from start menu.