[Manual Selector] The message "No updates available." appears when clicking [Check Update] in [Manual Selector], despite the network is connected and there actually is an update.

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  • [Manual Selector] The message "No updates available." appears when clicking [Check Update] in [Manual Selector], despite the network is connected and there actually is an update.
Category FAQ
Model * For the following models whose Manual Selector's version is "V1.02Lxx Mxx - V1.04Lxx Mxx"

CF-20, CF-31, CF-33, CF-53, CF-54
CF-C2, CF-D1
CF-SZ6, CF-XZ6, CF-LX6
CF-MX4, CF-SX4
FZ-G1, FZ-M1, FZ-M1V, FZ-Q1, FZ-Q2, FZ-Y1
Operating System Windows 10, Windows 8.1, Windows 8, Windows 7
Language
Release Date 10/13/20
File Name
Index No 80154

Question

The message "No updates available." appears when clicking [Check Update] in [Manual Selector], despite the network is connected and there actually is an update.

Answer

By the changes in the configuration of the server security "Manual Selector" reffers, file downloading using the application will be failed, depending on the PC.
To resolve this problem, try the procedures below.

Procedure 1
  1. Check the network connection.
  2. Access "https://pc-dl.panasonic.co.jp/itn/".

    * When Internet Explorer can't connect that page, check "Use TLS 1.1" and "Use TLS 1.2" in Internet Options in Internet Explorer.

  3. If step 2 is succeeded, execute the "Manual Selector" again.

Procedure 2
 If the problem is not resolved by Procedure 1, try the procedure below.
  1. Download the following registry modification file on the PC.
     » Registry Modification File
  2. Double-click the downloaded file.
  3. At [User Account Control] screen, click [Yes].
  4. When the command prompt window appears, wait until "success." appears on the window.
  5. Close the command prompt window.
  6. Execute the "Manual Selector" again.

Procedure 3
 For Windows 8.1 / Windows 8, follow the steps below.

 For 64bit OS：
  1. Make sure you are connected to the internet.
  2. "https://www.microsoft.com/download/ja-jp/details.aspx?familyid=b191919e-53d5-4510-aa35-b316f90c6c28"
    Access the above URL and download "Windows8-RT-KB2898849-x64.msu".
  3. Execute the downloaded "Windows8-RT-KB2898849-x64.msu".
  4. Execute the application again.

 For 32bit OS：
  1. Make sure you are connected to the internet.
  2. "https://www.microsoft.com/download/ja-jp/details.aspx?familyid=b191919e-53d5-4510-aa35-b316f90c6c28"
    Access the above URL and download "Windows8-RT-KB2898849-x86.msu".
  3. Execute the downloaded "Windows8-RT-KB2898849-x86.msu".
  4. Execute the application again.