Support information on FZ-55[A/B/C] model

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Category FAQ
Model FZ-55[A/B/C] series
Operating System Windows 10 Pro
Language
Release Date 10/4/19
File Name
Index No 79284

Information

We will Inform support information of FZ-55.

No. OS / Phenomenon / Support Information
1 Windows 10 May 2019 Update

[Connection to external monitor]
The external monitor may not be displayed.

It can be fixed by one of the following methods.

Method A:
Wait a few minutes with connecting to internet, external monitor will be able to display.

Method B:
Right click C:/util/drivers/dlink/pinstall (if file name extensions is displayed, C:/util/drivers/dlink/pinstall.bat) and select "Run as administrator". Wait until the command prompt window disappears.

After disappear command prompt, restart PC. After restart, external monitor will be able to display.
2 Windows 10 October 2018 Update / Windows 10 May 2019 Update

[Audio]
A noise may be genarated from speaker during executig Windows Hello face authentication.

The following steps is executed, then noise may be reduced.

  1. Run Realtek Audio Console in Start menu.

  2. Select Microphone Array in Main menu.

  3. Change Microphone Effects to Uni Directional.