[Basic operation] Can not take screenshot after OS upgrading.

Category FAQ
Model FZ-E1B (mk1)
Operating System Windows 10 IoT Mobile Enterprise
Language
Release Date 5/24/17
File Name
Index No 74935

Question

"Couldn't take screenshot." message is notified in the notification area, can not take screenshot.

Answer

When you upgrade your device to Windows 10 IoT Mobile Enterprise from Windows Embedded 8.1 Handheld, screenshot may not be taken within the same day.

To recover this issue, delete or rename screenshot image files with today's date stamp in "This Device > Pictures > Screenshots" directory using File Explorer app.