[Windows 10 Anniversary Update (Version 1607) preinstall models]
Re-installation to Windows 10 causes an error message.

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  • [Windows 10 Anniversary Update (Version 1607) preinstall models] Re-installation to Windows 10 causes an error message.
Category FAQ
Model [TOUGHBOOK]
CF-20[A/B/C/D] (mk1)
CF-31[1/2/3/4] (mk5)
CF-53 [2/3/4/5/7] (mk4)
CF-54[A/B/C] (mk1) / CF-54[D/E/F] (mk2)
CF-D1[N/Q] (mk3)
CF-MX4E (mk1)
CF-SX4E (mk1)

[TOUGHPAD]
FZ-G1[J/K/L/M/N] (mk3) / FZ-G1[P/Q/R] (mk4)
FZ-M1F (mk2)
FZ-Q2[F/G] (mk1)
FZ-Y1[C/D] (mk2)
Operating System Windows 10 Pro 64bit [ OS Ver. Anniversary Update (Ver.1607 Build.14393) ]
Language
Release Date 1/31/17
File Name
Index No 72848

Question

Windows 10 re-installation was failed and the following error message will appear.

Pre-install Error
Pre-installing process was not properly completed.
Reinstall using the Recovery Disc.
Click 'OK' to turn off your computer.

- In the case that there is the following icon on the taskbar, if you click the icon, then the above error message is shown.

Answer

There is a possibility that [Wireless LAN] is set to [Disabled] in the Setup Utility.
Set the [Wireless LAN] to [Enabled] according to the following procedures, and then re-install OS again.
  1. Turn on the computer, and press [F2] or [Del] (in case of TOUGHPAD, touch top left of the screen)
    while [Panasonic] boot screen is displayed.
    Then the Setup Utility will start.
    If the password is requested, enter the Supervisor Password.
  2. Click [Wireless Configuration] of the [Advanced] menu and set [Wireless LAN] to [Enabled].
  3. Click [Save Values and Reboot] of the [Exit] menu.
    At the confirmation message, select [Yes] and press [Enter].
    Computer will restart.

Information

Although the error message says "Reinstall using the Recovery Disc.", if the error occurred in the "Hard Disc (or SSD) Recovery", re-installing by "Hard Disc (or SSD) Recovery" can fix the issue.