[Fingerprint] Unable to authenticate fingerprint for Microsoft account.

  • Home
  • [Fingerprint] Unable to authenticate fingerprint for Microsoft account.
Category All Drivers,Windows Upgrade,FAQ
Model

Toughbook CF-19

CF-19Z (mk8)

Toughbook CF-20

CF-20 [A/B/C/D] (mk2)

Toughbook CF-31

CF-31 [1/2/3/4] (mk5)

Toughbook CF-53

CF-53 [2/3/4/5/7] (mk4)

Toughbook CF-54

CF-54 [A/B/C] (mk1), CF-54 [D/E/F] (mk2)

Toughbook CF-C2

CF-C2C (mk2), CF-C2C (mk2.5)

Toughbook CF-LX3

CF-LX3E (mk2) CF-LX3J (mk3)

Toughbook CF-MX4

CF-MX4E (mk1)

with Synaptics fingerprint sensor
Operating System Windows 10 64bit Ver.1511
Language All languages
Release Date 10/31/16
File Name fgrprint_d20165468.exe 35,132,008 bytes
EVE_FA_Standalone_Install_Procedure.pdf 320,822 bytes
Index No 67124

Question

Unable to authenticate fingerprint for Microsoft account.

Answer

If EVE FA Standalone for Panasonic Application's version is older than 3.3.5.29421.
Please update EVE FA Standalone for Panasonic Application, download the following modules.

Reason for Update

The application does not follow the changed specification of the "Windows 10 Anniversary Update".

Version

3.3.5.29421