[Basic operation] The application disappeared when I resetted the device.

The application disappeared when I resetted the device.

If your device has Windows Embedded 8.1 Handheld, some applications rarely may not display depending on the Windows settings.Upgrade your device to Windows Embedded 8.1 Handheld Update 2 or later by Windows Update(phone update), or reset the device again.How to find the version of OS on your device:1. Flick the Start screen to the left, and then in the App list, tap [Settings] > [about].2. Check [handheld information] > [Software].How to Windows Update(phone update):Confirm the following URL;https://pc-dl.panasonic.co.jp/toughpad/tpslaE1.html1. Flick the Start screen to the left, and then in the App list, tap [Settings] > [phone update].2. Tap [check for updates].You can check release notes and delivery schedule of Windows Update at the following URL.https://pc-dl.panasonic.co.jp/toughpad/ReleaseNoteE1.htmlFactory data reset:CAUTION* The following procedure resets all settings and erases any data you have stored in the unit. Back up important data before performing this procedure.1. Flick the Start screen to the left, and then in the App list, tap [Settings] > [about].2. Tap [reset your phone] > [Yes]. - The unit restarts when the factory data reset is complete.

Microsoft support information has been posted.Please check the following page.- Title: Preinstalled apps are missing after you first start a Windows Embedded 8.1 Handheld device http://support2.microsoft.com/kb/3013880/en-us